Policies
Returns & Refunds
UAE Returns
Simple! If for any reason, you are unhappy with your order, you can return the products that are unworn, free of any stains or smell, with the tags and labels attached (Excluding original shipping charges) within 14 days of the date of receiving your shipment. You can simply email us at slekoo.brand@gmail.com, or Contact us on Instagram and we will return you items.
International & GCC Returns
For all orders placed outside of UAE, you can return your items with your own courier company or with our own courier company we use, within 14 days of the date of receiving your shipment. Send an email to slekoo.brand@gmail.com with your order number, the item you want to return and the reason for your return. Our team will review your request and provide you with a return address. Please make sure to have a copy of your AWB bill printed with your order number written on the bill and placed inside your return package.
RETURN COSTS
Returns are on your own cost depending on the courier and the country you return your package from.
Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track & trace or proof of shipment.
RETURN PROCESSING TIME
If you indicate that you would like to return a product, we will immediately get to work on this. This way we can ensure that your return is completed within a few days.
We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 7 days before the refund is visible on your bank account.
RETURN CONDITIONS
All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the items. Shipping costs are not refundable.
Items & Products must not be worn, or damaged. And returned in the same packaging received.
WHAT ARE MY REFUND OPTIONS?
- Refund to Gift Card: Get your refund faster with a bonus! Opt for a gift card and enjoy 15% extra value. This is the fastest way to receive your refund. Once your return has been processed by our warehouse, the refund to a digital gift card typically takes 2-3 business days. You’ll receive an email with the gift card details, which are valid for 12 months.
- Refund to Visa or Card Payment Method: If you choose to receive your refund via your original payment method, it usually takes 7-10 business days. After your return arrives at our warehouse, we process it within 10 working days. You can track your return using the tracking information provided with your shipment. Once the refund is issued, you’ll receive an email notification. Please note that it may take up to 3 days for the refund to appear in your bank account.
You can always contact us for any return question at slekoo.brand@gmail.com.
or by Whatsapp on +971569704476
Shipping & Delivery
UAE
- 1-2 Working Days, Free Shipping.
KSA & GCC
- 35 AED Shipping 4-6 Working Days
Free Shipping for Orders above 299 AED
ORDER PLACING
By Placing An order you Accept our terms & conditions for making your order, and the time it take to produce and ship your order, so kindly check our terms & conditions, also our shipping policy, so you have an idea about the time it takes to make your order.
Privacy Policy
This Privacy Policy explains how when you visit or make a purchase from slekoo.com (the “Site” or “we”), how your Personal Information is collected, used, and disclosed.
Getting Personal Data:
We gather certain information about your device, how you use the site, and the data required to complete your purchases when you visit it. We might also gather extra data if you get in touch with us for customer service. Any information that can be used to specifically identify a person—including the data listed below—is referred to as "personal information" in this privacy statement. For more details on the types of Personal Information we gather and why, see the list below.
Device Informations:
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
Order Informations:
- Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: provided by you.
- Disclosure for a business purpose: shared with Shopify
Marketing:
We may use your Information to send you email marketing or SMS to provide you with offers, new releases, new products or even new events informations.
Changes:
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Minors:
This Website is not intended for minors below the legal age, so if you are parent or the guardian and you believe that you child or kid provided us with personal information please feel free to contact us through our email Slekoo.brand@gmail.com, or through Instagram DM on Slekoo_ae.